Greenlight

Is Greenlight safe?

The funds underlying Greenlight Debit Cards are FDIC-insured up to $250,000 and come with Mastercard's Zero Liability Protection. Parents can block 'unsafe' spending categories, sends real-time transaction notifications, parents can block unsafe spending, and gives parents flexible ATM and spending controls.

How do I verify my funding source?

If you are prompted to verify your F&M Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your bank account within 1-2 business days. To verify your bank account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify.

If you do not see these deposits within 3 business days, please contact your F&M Bank Customer Service directly and have them take a look at the status of your bank account. Once you complete verification, the 2 micro deposits will be removed from your bank account to offset the deposit amounts.

Debit Card
Once you add your F&M Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card.

If you do not see these transactions within 4 business days, please contact your F&M Bank Customer Service directly and have them take a look at the status of your bank account. Once you complete verification, the 2 micro deposits will be removed from your bank account to offset the deposit amounts.

Is there a minimum age to have a Greenlight card?

We support kids and grownups of all ages. No minimum (or maximum) age here. The Primary must be at least 18 years old and a U.S. resident.

Is there an app for kids?

Kids and parents will both use the same Greenlight app you see in the app store, but have two different experiences and individual login credentials. Parents can set up their child’s login under the child’s profile settings.

How can I order a Greenlight Custom Card?

A Custom Card is a great way for your child's personality to shine on their debit card with an image that means the most to them.

If you'd like to order a Custom Card ($9.99 plus applicable taxes), follow these steps:

1. From your child’s dashboard, tap on the debit card icon next to 'Manage Card' to open their card management page.
2. Select 'Order a custom card.'
3. Follow the steps to order your new card.
4. Once you have chosen an image you want to use, select a funding option to cover the $9.99 charge, then tap 'Confirm Order.'

A few things to keep in mind as you’re ordering Custom Cards for your kids:

• All images must meet Greenlight's image guidelines.
• Image approval process may take up to 24 hours after a photo has been uploaded and submitted.
• You will be charged when the order is placed. If your image is rejected, you can continue to try again with a different image until the image is approved.
• Once your card image is approved, we’ll start creating your custom card right away, it should arrive within 7-10 business days (excluding weekends and holidays).
• When ordering your Custom Card, you'll also be presented with the choice of expedited shipping for an additional $24.99 plus applicable taxes. When expedited, your card should arrive within 2-3 business days (excluding weekends and holidays).

How long does it take for my debit card to arrive?

After completing registration or requesting a replacement card, your debit card will arrive within 7-10 business days. If you would like to expedite your shipping for your card to arrive within 2-3 business days, you can call our customer service team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.

How do I activate my child’s Greenlight card?

When your child's card arrives, follow these simple steps to activate it right away:

1. Open your Greenlight app. From your Parent Dashboard, you should see a notification prompting you to activate your child’s card.
2. Tap on the notification and input the card's expiration date in the app to activate it.
3. Next, visit your child's dashboard by clicking their square at the top of your Parent Dashboard.
4. Select "Manage Card" then "Set debit card PIN." After the PIN is set, your physical card is activated and ready to use!

Can I send money to my child’s Greenlight card from the F&M Bank app or website?

No, Greenlight is its own individual app, but within the Greenlight app you can send money to your child’s card, turn their card on/off, set up spending controls, allowance, chores and more.

Can friends and family send my kids money using Greenlight?

Within the Greenlight app, kids can receive money from friends and family – with parent approval on every payment. In the app, your kids have their own pay link that they can share with trusted friends and family to receive money for IOUs, birthdays, you name it.

How can I check my child's spending history?

Greenlight has made it super easy to check your child's spending history.

1.  Navigate to your child's dashboard.
2.  Click on the Spending tile.
3.  At the top right, click on "History."

You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.

Does Greenlight work with Apple Pay and Google Pay?

Yes! As soon as your cards have been activated, your kids can add their Greenlight card details to Apple Pay or Google Pay* to tap and pay in an instant.

^{*Subject to Apple Pay and Google Pay age requirements.}

Does Greenlight offer direct deposit?

You can use the app to set up direct deposit so your teens’ paychecks are automatically deposited to their Greenlight account. Also keep in mind that getting a first job is the right time to help your child open their first checking account and continue to teach them money management skills.

Does Greenlight provide interest?

Greenlight offers a Greenlight Savings Reward, where families can earn up to 2% on Savings.* With a Greenlight Savings Reward, kids learn the power of compound growth and why it pays to save.

^{*Greenlight Select families can earn monthly rewards of 2% per annum on daily savings balance of up to $5,000 per family. To qualify, the Primary Account must be in Good Standing and have a verified ACH funding account. See Greenlight.com/terms for Details. Subject to change at any time.}